Appointments

Appointments

You can either telephone (020 7928 0253) or visit the practice during our opening times to make an appointment.

We aim to have an appointment with any GP or nurse available within 48 hours.

Please see our Opening Times and times of our Booked Appointments.

If you have opted into our text messaging reminder system then we will send you a reminder about the appointment in advance.

Online Appointments

You can now book an appointment with your doctor online. You will need to register first, register by clicking here

Once you are registered you will have a user name and password, to book an appointment click here

Please do not share you password with anyone.

You can only book 10 minute appointment slots with a doctor online, no nurse appointments.

If you are using an interpreter you will need to have 20 minutes so please book two ten minute slots. Please let reception know if you need to book an interpreter by calling 020 7928 0253. 

If you have trouble getting up our stairs you should book two ten minute slots in order to give yourself time or for the doctor to come downstairs to see you.

Make an appointment in advance

Our appointments are all made available 6-8 weeks in advance so if you want to plan when you attend to see a particular GP or nurse, you should be able to get an appointment that suits you.

Cancel an appointment

If you are unable to attend for your booked appointment please telephone on 020 7928 0253 to cancel this as we can then offer this appointment to another patient.

Alternatively, if you have received a text message reminder about the appointment you can text us back if you want to cancel the appointment.

Non-Routine Appointments and Referrals

We also have a range of other Non-routine Appointments and Referrals services that our reception team can book an appointment for you.

Urgent Problems Clinics

We do not ‘release’ any appointments on the day but try to ensure that there are enough appointments available so you can see either the Doctor or Nurse of your choice.  If the problem is more urgent you can see the Doctor or Nurse within 48 hours.

If you cannot wait for the next available booked appointment then you can come to our:

• Urgent Problems Clinics which run between
  9.00am -11.00am from Monday to Friday.

Patients who attend these clinics are seen on a ‘first come, first served’ basis. 

Outside of these times the Duty Doctor is available for telephone consultations on any urgent matters.

Speak to a doctor

If you want to speak to your usual GP, or a GP who has been dealing with a particular health issue, treatment plan, referral or medication, then you can ask our reception team who can then arrange for the GP to ring you when they are not seeing other patients.

If you need to speak to a doctor about an urgent matter then this will normally be our Duty Doctor who can ring you back.

Please be ready to provide your telephone number and a brief outline of what the issue is about in order to help the GP to speak to you.

Sometimes your GP may arrange to ring you at a particular time to discuss a particular issue rather than book you an appointment – they will discuss this with you beforehand.

Home visits

Home visits are for people who are too ill or disabled to come to the surgery.

• Except in emergencies, telephone the surgery between 8:00am and 10:00am or as early as possible.

Please be prepared to give the receptionist full details of the patient, the address and the nature of the problem.

A doctor will phone you back for further information to discuss your concerns and arrange a home visit if necessary.

Home visits are normally carried out after lunchtime and whilst we try to give you an indication of the time it is not always possible to be exact about the time the duty doctor will see you.