Rights and responsibilities

We aim to:

• Treat you with friendliness and courtesy.
• Respect your cultural and religious beliefs.
• Make sure that patients who do not speak English have access to an interpreter for their consultations.
• Deliver a high standard of care to you with your informed consent at all times.
• Make sure you know the names and roles of members of the practice team you deal with.
• Work in partnership with you in deciding your care.
• Maintain your right to confidentiality.
• Make sure you are seen by a doctor for urgent conditions as soon as possible on the same day.
• For routine appointments we aim to offer you an appointment with any GP within 48 hours.
• Try not to keep you waiting for your appointment and inform you of any delays.

We expect you to:

• Treat the practice team with the same courtesy as you would expect to receive.
• Let us know as soon as possible if you are unable to come to your appointment. We have a very high demand for appointments and this will allow us to book another patient in your place.
• Keep us updated with any changes to your name, address or telephone number.
• Let us have any comments, suggestions or complaints about the service we offer by speaking to our Patient Services Manager or Practice Manager.
• Let us know in advance if you need an interpreter or chaperone.